Customer Service Agent - Rennel Limited

We are recruiting a customer service agent.

Duties & Responsibilities

• Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions.
• Welcoming and assisting walk-in customers.
• Dispatching of courier.
• To do receipts for payment collected at the reception.
• Contact existing customers to request complement of information.
• Monitor, update and relay information received from FedEx systems.
• Ensure that all files are updated with accurate and concise information.
• Provide excellent service consistent with the Company’s core service standards.
• To handle outgoing calls.

Experience & Qualifications

• Higher School Certificate.
• Experience in customer service would be an advantage, but not mandatory.
• Pleasant and extrovert personality.
• Good energetic phone voice and excellent telephone manners.
• Highly proficient in written and spoken English and French.
• Computer literate with ability to learn new software.
• Excellent administration, interpersonal and communication skills.
• Able to work independently and in team.
• Any equivalent combination of education and experience.

CDD for 6 months.

Working hours

Monday to Friday: 08h30 - 17h00

Saturday: 08h30-12h30 on a rotation basis