Customer Service Agent(Logistics)

We’re looking for a Customer Service Agent to handle our client's USA POD updates on their API.

We’re looking for a Customer Service Agent to handle our client's USA POD updates on their API.(Logistics experience required)

Working Hours: 6 PM to 2 AM, Monday through Friday (weekend availability may be required)

Role Overview:
Check and update PODs via client's API

Monitor delivery scans (F1, F2, F3) and escalate any delays or exceptions

Log updates accurately and keep internal systems aligned

Experience with US couriers (USPS, DHL, FedEx, etc. ) is a bonus.


Requirements:

Experience in customer service or logistics (6+ months)

Basic understanding of logistics terms like POD, F1–F3 scan events, manifest, RTS, and SLA

Comfortable using API dashboards / courier tracking systems

Strong attention to detail & good written English and quick learner.

Flexible to work US hours and weekends (EST overlap)

Skills & Competencies:

• Communicates with professionalism, empathy, and patience in every interaction.

• Self-driven and reliable, able to manage tasks independently in a remote work environment.

• Well-organized with excellent time management abilities.

• A true team player who brings a positive, can-do attitude to the role.

• Open-minded and receptive to constructive feedback, with a strong focus on continuous improvement.
  
  

Personal Attributes:

• Customer-first mindset – friendly, approachable, and genuinely invested in helping others.

• Composed under pressure, able to navigate challenging situations calmly and professionally.

• Dependable and punctual, with a strong sense of responsibility and accountability.
  
  
  If your experience and skills align, we encourage you to apply and be part of our team.
  
  

  How to Apply:

  Interested candidates are invited to use the apply feature above.

  Please feel free to check us out at Careers (resolvable.com). However, please note our web team won't be able to support. Applicants need to submit their applications here. 

  We will reach out to candidates by Friday October 10th 2025. If you do not receive a response from us by that date, please consider your application unsuccessful. Thank you for your interest in this opportunity.