Customer Experience Advisor – Join Us and Receive a MUR 10,000 Welcome Bonus
- Plaine Wilhems
- 21,000 - 30,000
- Permanent
- Added 21/07/2025
- Closing 20/08/2025
Are you an experienced call center agent looking for your next opportunity.
Are you an experienced call center agent looking for your next opportunity? Concentrix is hiring Customer Experience Advisors to support leading international brands across travel, tech, e-commerce and more.
We’re looking for dynamic, bilingual (French & English) professionals who thrive in fast-paced service environments and are ready to deliver exceptional customer experiences.
Start Strong with a Welcome Bonus!
We reward your commitment from day one:
• We offer a motivating salary package with performance-based incentives
• A Welcome Bonus of MUR 10,000, paid in two installments:
o 50% during the first month
o 50% during the second month
Your Responsibilities:
• Handle inbound and/or outbound customer interactions (calls, emails, chats)
• Understand client needs, provide accurate information, and resolve issues efficiently
• Escalate complex cases when necessary and ensure proper follow-up
• Log customer interactions accurately and follow internal procedures
• Represent the brand with professionalism, empathy, and clarity
What We’re Looking For:
• Bilingual in French and English – spoken and written
• Previous experience in a BPO or call center environment is required
• Familiarity with customer service KPIs (AHT, CSAT, FCR, etc.)
• Excellent communication and interpersonal skills
• Ability to manage pressure and multitask effectively
• Strong problem-solving attitude and customer focus
• Team spirit, adaptability, and commitment to high service standards
What We Offer:
• Motivating salary package + performance-based bonus
• Welcome Bonus equal to one month’s salary
• Company transport (pick-up and drop-off)
• Health and group accident insurance
• Friendly, multicultural work environment
• Team events, staff parties, and career growth opportunities
Ready to take your BPO career to the next level?
Apply now and join a company where your voice matters and your experience is valued.
Concentrix CVG (Mauritius) Ltd
- The Cube Building, Bank street, Cybercity, Ebene, Mauritius