Coordinator - Operations

We are seeking a highly motivated and organized individual to join our team as Coordinator in Operations Unit.

We are seeking a highly motivated and organized individual to join our team as Coordinator in Operations Unit.

This is a key role in our organization and comprise of the following attributes and competencies:

• The running of the day to day operations, performing accurately and efficiently.
• Be a leader and provide support and guidance to the team for the achievement of the department.
• Ensure adherence to established guidelines and procedures of the bank.
• Deliver exceptional level of client satisfaction to both internal and external customers.
• Ability to work in a fast-paced environment and adapt to changing priorities.

KEY RESPONSIBILITIES:

• Responsible for handling day-to-day operations and activities of any specific areas of Operations (for e.g. Payments, Accounts maintenance, Credit Services, Insurance, Trade Finance)
• Communicate effectively with stakeholders (internal and external) both verbally and in writing to resolve issues.
• Participate in continuous improvement initiatives to enhance processes, procedures and performance.
• Plan daily work, ensuring smooth running of the department.
• Effect daily reporting on processing and escalate issues to Manager.
• Proactively manage operational risk and issues and address them in a timely manner.
• Ensure accuracy and timeliness in the completion of all files processing.
• Coach and motivate team members to ensure Employee Engagement Level.
• Prepare and develop work strategies, goals and KPI’s to measure the progress of the department.
• Independently prioritizes workflow and works with the team to ensure requests are addressed in a timely manner.
• Standardize procedures to improve efficiency.
• Interact with the different departments, including sales staff and management.
• Operational activities comply with company policies and regulatory requirements.

 PREREQUISITES:

• Academic requirements and professional experience.
• Bachelor degree in banking/business administration or any other qualification acceptable to the bank.
• Minimum 7-10 years working experience in the specific field/similar position.

SKILLS:

• Proficiency in Microsoft Office applications especially Word, Excel,Outlook and Powerpoint among others.
•  Problem solving skills and ability to work under pressure.
•  Excellent verbal and written communication and interpersonal skills.
• Team player with proven ability to manage multiple responsibilities and demonstrate strong judgement.
• Strong strategic vision, coupled with leadership skills.
• Strong reporting skills and proficient in data analysis.
• Strong analytical abilities and time management skills.