Coordinating Nurse (RN)-Assistance

We’re hiring a bilingual (French/English) Registered Nurse for a non-bedside role in Mauritius. Provide expert medical case management and global assistance services with International SOS.

Role Overview

• Deliver high-quality medical case management and assistance services globally.
• Provide telephonic medical assessments and evidence-based advice.
• Collaborate with international medical teams and logistical experts.

🔹 Key Responsibilities

Medical Case Management

• Conduct thorough telephonic assessments of patients worldwide.
• Provide tailored medical advice and manage complex cases.
• Monitor caseloads, ensuring clinical safety and contractual compliance.
• Liaise with treating doctors, hospitals, and clients for updates and coordination.

Pre-Trip Travel Advice

• Stay informed on global health risks and travel-related medical concerns.
• Advise clients on vaccinations, health preparedness, and deployment suitability.
• Collaborate with internal public health and security teams for tailored solutions.

Medical Referrals & Network Services

• Refer clients to appropriate healthcare providers using a global network.
• Conduct site surveys and update provider information for quality assurance.
• Ensure referrals meet the highest standards of care and client needs.

Medical Transportation

• Assess fitness to travel and recommend appropriate transport methods.
• Coordinate logistics with airlines and air ambulance providers.
• Act as a medical escort when required (non-mandatory).
• Ensure compliance with International SOS Medical Transportation Standards.

General Duties

• Maintain accurate and confidential case documentation.
• Ensure GDPR compliance and proper medical handovers.
• Prepare client-specific reports and support service recovery when needed.
• Promote evidence-based decision-making and quality service delivery.

Promotion & Representation

• Represent International SOS professionally in client interactions.
• Participate in recruitment and branding events.
• Attend internal and external meetings as required.

Professional Development

• Engage in continuous learning and mentoring of peers.
• Reflect on performance and seek opportunities for growth.
• Work towards progression within the Renumeration and Progression Plan (RAPP).

🔹 Candidate Profile

Skills & Knowledge

• Strong clinical knowledge and acute care experience.
• Excellent communication and customer service skills.
• Proficient in computer systems and documentation.

Qualifications

• Registered General Nurse (Mauritius or home country).
• Public Health or Travel Health degree (desirable).

Experience

• Acute care experience essential.
• Medical assistance or travel/public health experience desirable.

Languages

• Fluent in English and French (written and spoken).
• Additional languages are a plus.

Other Requirements

• Willingness to work flexible hours and occasional travel.
• Ability to thrive in a fast-paced, collaborative environment.