Configuration and Knowledge Coordinator

We are seeking a skilled and experienced Configuration and Knowledge Coordinator to join our operation team.

Responsibilities:

• Configuration Management:

  • Manage the records of various configuration items, including hardware, software, documentation, and other components within the organization.

  • Collaborate with different departments to gather configuration requirements and ensure compliance with organizational standards.

  • Create and maintain documentation related to configuration processes, standards, and best practices.

• Knowledge Management:

  • Collaborate with subject matter experts, team leads, and team members to identify critical knowledge areas and create comprehensive knowledge repositories.

  • Regularly update and review knowledge resources to ensure accuracy and relevance.

  • Generate and update user manuals, training materials, and other documentation to support internal teams and customers.

  • Implement knowledge management strategies to capture, organize, and distribute information effectively.

• Training and Support:

  • Provide training sessions to joiners and different teams on configuration management practices and the use of knowledge resources.

  • Offer support to joiners and different teams seeking assistance with configuration-related issues or knowledge queries.

  • Perform activities that are intended to increase the knowledge, skills, and abilities of different teams.

  • Keep training materials up-to-date and track progression of employees involved in training activities.

• Collaboration:

  • Work closely with different teams to ensure seamless integration of configuration and knowledge management into existing workflows.

  • Foster a collaborative culture that encourages the sharing of information and best practices.