Collection Officer (German Speaking)

We are looking for a German-speaking Collection Officer to manage collections through both phone calls and email communication. The role focuses on recovering outstanding payments while providing professional customer service to international clients.

Job Summary:
We are looking for a German-speaking Collection Officer to manage collections through both phone calls and email communication. The role focuses on recovering outstanding payments while providing professional customer service to international clients.

Key Responsibilities:

• Handle outbound and inbound calls to collect overdue payments
• Send and respond to emails regarding outstanding accounts
• Communicate clearly and professionally in German and English
• Negotiate payment plans and follow up on commitments
• Resolve customer queries related to billing and payments
• Maintain accurate records of all interactions in CRM systems
• Meet collection targets and performance KPIs
• Ensure compliance with company policies and client requirements