Client Support Officer Night Shift 15h00 - 23h30

To succeed in this position, you should have a keen eye for detail and excellent communication skills. If you’re naturally a helper, enjoy assisting people with technical issues and are able to synthesize technical complexities in layman language, we’d like to meet you.

Job Title: Client Support Officer – USA Shift -15:00 – 23:30

Expand Technology (Holding) Limited is specialised in card management system and business process outsourcing. Today we are a major E-payment solutions provider at an international level.

As a global payment solutions provider we design, develop, implement and support our solution globally.

Job Brief

Expand Technology is presently looking for a Customer Support Officer. If you are natural fighter for customer satisfaction and willing to go the extra mile to engage customers, we have a solid ground to start. To suit this post, you should be a self-starter with an extrovert personality. 

If you are ready to join a highly spirited team then show us how enthusiastic you are.

This post requires a working shift of 15:00 - 23:30 to suit United States of America's business hours.

Job Description:

• Work under the responsibility of the Chief Customer Support Officer
• Deal directly with customers either by telephone or electronically
• Participate in meetings with customers using electronic tools
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to maintain quality of service
• Perform customer verifications before delivery of products
• Manage customers' accounts and databases
• Keep up to date records of customer details
• Prepare, analyse and distribute customer activity reports
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Use existing tools to monitor progression of customers
• Support Chief Customer Support Officers in their role as cultural leaders in the transformation journey
• Facilitate working together across the silos instead of separately within them

 Requirements:

• Diploma Holder
• Excellent communication skills in English and French (both verbal and written)
• Good analytical skills
• Sound knowledge of Microsoft Excel and Microsoft tools
• Be able to work in a team