Client Success Coordinator

The Client Success Coordinator (CSC) will assist the Client Success Manager (CSM) in managing airline clients/customers for Maureva.

The Client Success Coordinator (CSC) will assist the Client Success Manager (CSM) in managing airline clients/customers for Maureva. He/She will help ensure smooth communication, timely follow-ups, and effective coordination between clients and internal teams to support client satisfaction and project success.

KEY RESPONSIBILITIES

CONTRACT ASSURANCE

• Monitor processing activities to ensure alignment with defined Service Level Agreements (SLAs) for lower complexity airline clients.
• Assist in the preparation of client quotations for products or services, collaborate with relevant departments and track quotation status.

• Regularly follow up on dashboards and ensure that all requests are responded to within the agreed timeframe, in compliance with contractual support processes.

ACCOUNT IMPLEMENTATION

• Support Client Success Managers in preparation of conference calls.
• Schedule conference calls, book meeting rooms, and update calendars for clients and internal project teams.
• Update project tracking tool with minutes of meetings within deadlines and action items promptly.
• Monitor task deadlines in Redmine (or similar tools) related to project deliverables and application development.
• Raise alerts on potential risks to project timelines or Go Live dates.

CLIENT RELATIONS

• Organize client visits with different parties including office management, service delivery and any other department.
• Gather client requirements and work with internal teams to implement solutions that meet client expectations.
• Serve as a point of contact for routine client queries and support needs.
• Escalate issues to senior team members when necessary.

Required Skills and Qualifications

• Bachelor’s degree in Business, Project Management, Communications, or a related field.
• 3+ years of experience working directly with clients in a support or coordination role.
• Good organizational and time management skills
• Customer service mindset
• Comfortable using Microsoft Office and tracking tools
• Strong communication skills, both verbal and written, in English and French.
• Team player with excellent problem-solving skills and strong attention to details.
• Open to Mauritian citizens only.