Client Services Representative

We are currently on the lookout for energetic and outstanding individuals to join the administration team of our client. Our client is a specialist international life insurance company offering high-value life cover to clients worldwide.

Your Role and Responsibilities:

As a Client Services Representative, you will play a key role in delivering excellent policy administration services to our clients and supporting brokers efficiently.

Key Responsibilities:

• Prepare client quotations and process new business applications within agreed turnaround times
• Monitor client applications until policy issuance and ensure follow-ups on broker inquiries
• Issue policy schedules and broker login details promptly
• Maintain accurate client records and update the administration system with all relevant information
• Assist underwriters to ensure timely processing of client applications
• Support the Client Services Manager in quality control checks and training of new recruits
• Build and maintain professional relationships with clients, brokers, and underwriters
• Provide clear explanations of complex insurance terms and procedures to clients and brokers
• Perform any other duties as assigned by management

Your Profile:

• Degree or Diploma in Business Management or related field
• Minimum of 2 years’ experience in a similar role, preferably within insurance
• Excellent time management, multitasking, and organizational skills
• Strong verbal and written communication skills
• Proficiency in learning and adapting to new systems
• High level of accuracy and attention to detail
• Ability to investigate and resolve client issues efficiently
• Strong focus on customer satisfaction and relationship building