Client Services & Operations Coordinator (2608-CSOC)

Our client, in the luxury hospitality and travel sector is looking for an extremely precise, highly organised and detail-oriented candidate for the post of Client Services & Operations Coordinator to join its backoffice team.

Reporting to the Director of Operations, the incumbent will be responsible to accompany the clients at every step of their journeys, offering a curated selection of hotels, villas and cruises.

Responsibilities:

Preparation of Client Quotations:

• Receive detailed briefs from the Director of Operations (dates, hotels, stay requirements).
• Research hotel rates, booking conditions, payment policies, and room options via hotel websites and partner platforms.
• Compile clear, well-structured, and visually appealing offers, including photos for each proposed room category.

Post-Booking & Partner Follow-Up:

• Manage post-booking communication with hotel partners.
• Track confirmations from initial booking through to post-departure follow-up.
• Ensure all stay details are accurate and confirmed.

Client & Booking Data Management:

• Accurately record all client and booking information in the internal software (stay confirmations, guest details, room types, rates & commissions, arrival/departure details, concierge requests and special notes...)

Task & Workflow Management:

• Track and manage tasks linked to each client request to ensure deadlines and follow-ups are respected.

Creation of Stay Confirmations:

• Design branded stay confirmation documents using Canva, based on information recorded in Notion.

Anticipation & Attention to Detail:

• Think from the client’s perspective to anticipate needs and ensure a seamless luxury stay.
• Identify potential issues in advance and flag them internally.

Profile:

• At least 1 to 2 years of relevant professional experience.
• Background in reservations, client services, or operational coordination would be advantageous.
• Exceptional attention to detail and strong organisational skills.
• High level of precision and accuracy.
• Ability to learn quickly and understand luxury hospitality standards.
• Strong autonomy and sense of responsibility.
• Comfortable working remotely and managing multiple tasks.
• Good written English.
• Interest in luxury travel, hotels, and hospitality is a strong plus.
• No knowledge about luxury travel is requested, training will be done.
• Comfortable working independently in a remote setup.
• Sharp, detail-oriented, and proactive individual.
• Strong communication and organizational skills.