Car Hire Operations Manager

Europcar, a member of Leal Group, is actually looking for an experienced Operation Manager.

DESCRIPTION

This position is a key contributor to the long term strategy and success of the company. The incumbent will be responsible to oversee operational effectiveness of the business unit by leading the team members towards achieving operational success, positively influencing customer satisfaction and ensuring financial profitability.

He/she must possess adequate management experience in leading medium to large size teams, demonstrate a thorough understanding of ground transportation, logistics and fleet management, and must have the ability to forge close relationships with key stakeholders.

RESPONSIBILITIES

• Set up and implement necessary Standard Operating Procedures, ensure adherence by all personnel, and perform regular monitoring to ensure that there are no deviations to established rules and regulations.
• Ensure through adequate supervision and monitoring that reservations are confirmed in a timely manner and bookings are systematically updated on the Planning board and the IT System
• Maintain close supervision over the daily and monthly planning of car hire activities so as to ensure a profitable car rental operation
• Carry out sales forecasts and derive action plans to increase sales revenue and ensure sustainable growth of our product range.
• Develop new product range and attractive packages to accommodate market needs and trends
• Develop and maintain a strong relationship with key stakeholders such as local travel agencies, local companies, Embassies, High Commissions and overseas tour operators to promote the company on the local and International markets
• Assist the Chief Operating Officer in preparing and monitoring of the Company’s yearly Budget plan and take corrective measures in case of deviations
• Assist the Chief Operating Officer in new business opportunities by providing input on RFPs, tenders and proposals, attending sales meetings and presentations as a product and operations expert, scoping out the local market for new opportunities and representing the company at conferences and events.
• Exercise adequate and regular control over rental agreements and supporting documents, processing and invoicing of these Agreements, and maintain close control over payments obtained following collection of vehicles.
• Ensure that rental fleet of vehicles is in good condition by exercising close monitoring over licensing and registration requirements, insurance and verifying regularly the maintenance and servicing schedules to ensure that vehicles delivered are in perfect conditions and do not represent a risk to customers.
• Ensure that all repairs are performed within the shortest possible delays and at the most competitive cost
• Work closely with Europcar International on management of client issues, new product development and management reporting.