CUSTOMER RELATIONS OFFICER

One of our Client in the funeral Industry is looking for a Customer Relations Officer to ensure customer satisfaction, resolve inquiries and foster long-term loyalty.

Duties & Responsibilities:                      

• Act as the first point of contact for customer inquiries.
• Address customer concerns, complaints, and feedback professionally and efficiently.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Collaborate with other departments to resolve complex customer issues.
• Monitor customer satisfaction levels and suggest improvements.
• Develop and maintain positive relationships with clients.

Qualifications & Skills:

• Higher School Certificate 
• Proven experience in customer service or client relations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Good organisational and time management skills.
• Proficiency in relevant software and CRM tools.
• Empathy and patience when dealing with customers.