CALL CENTER OPERATOR
- Black River
- 21,000 - 30,000
- Permanent
- Added 10/07/2025
- Closing 09/08/2025
- Nihad Beeharry
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One of our client is looking for Call Center Operator.
KEY RESPONSIBILITIES
- Answer incoming calls promptly and professionally.
- Make outbound calls to follow up with customers
- Assist customers with inquiries, complaints, and technical support.
- Provide accurate information about services.
- Record details of customer interactions in the database accurately.
- Resolve customer issues efficiently, escalating complex problems to appropriate departments.
- Maintain a high level of customer satisfaction through courteous and effective communication.
- Follow guidelines to ensure consistent service delivery.
REQUIREMENTS
- Higher School Certificate
- Minimum 1 Year Experience in Customer Service / Call Centre
- Ready to Work on SHIFT SYSTEM, WEEKEND & PUBLIC HOLIDAYS
- Ability to Multitask
- IT Literate & Apt to work on CRM software