CALL CENTER OPERATOR

One of our client is looking for Call Center Operator.

KEY RESPONSIBILITIES 

• Answer incoming calls promptly and professionally.
• Make outbound calls to follow up with customers
• Assist customers with inquiries, complaints, and technical support.
• Provide accurate information about services.
• Record details of customer interactions in the database accurately.
• Resolve customer issues efficiently, escalating complex problems to appropriate departments.
• Maintain a high level of customer satisfaction through courteous and effective communication.
• Follow guidelines to ensure consistent service delivery.

REQUIREMENTS 

• Higher School Certificate
• Minimum 1 Year Experience in Customer Service / Call Centre
• Ready to Work on SHIFT SYSTEM, WEEKEND & PUBLIC HOLIDAYS
• Ability to Multitask
• IT Literate & Apt to work on CRM software