Business Development Executive / Account Manager

To provide support to the day to day operations of the Emtel Business team (corporate sales).

Main Duties and Responsibilities:

• Build and establish good work relationship with clients to facilitate increased revenue
• Follow up requests and complaints from customers for all business related
• Assist customers in giving continuous written and verbal feedback within the agreed set of time
• Oversee all post-sales services at Emtel Business, Customer Experience and EHD provided to clients to ensure customer satisfaction
• Develop and implement strategies effectively for ensuring a satisfied clientele and increased returns
• Work with the team leads to improve services and identify opportunities on the market
• Supervise the operations of after sales teams from planning for installation and usage of customer
• Liaise with other departmental to discuss business plans for enhancing performance and satisfaction
• Direct and coordinate with the internal team to ensure clients are being served appropriately in line with set customer service standards
• Visit customers before and after sales to reach the Data Sales target and find new customers on data (internet, VPN, IPL, PRI/SIP, Cloud, Data Centre, war seats, Firewall etc.)
• Be informed of all churn requests to ensure that customer feedback is being captured and issues being addressed to prevent recurrence of same issue
• Monthly update of competitor’s analysis and Product Matrix
• Prepare needs analysis and present all services
• Prepare and submit proposals
• Negotiate and close deal with appropriate offers and ICTA approved price

Required Qualifications and Experience:

• Degree in Marketing Management, Business Administration or in any other related field
• Minimum of three-year work experience with customer selling skills
• Direct selling experience within the Telecom/IT Sector will be an advantage

Required Skills and aptitudes:

• Excellent interpersonal and presentation skills
• Good communication skills
• Good analytical skills
• Team oriented person with positive attitude
• Well versed with Microsoft Office

Candidate must possess a valid driving license for a private car.

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Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.