Bike Guide and Operations Supervisor (2547-BGOS)

Our client, located in the Central West Coast of the island, is looking for a dynamic and motivated Bike Guide & Operations Supervisor to join its team.

Responsibilities:

• Perform administrative duties and assist in day-to-day operations.
• Welcome, advise, and complete formalities with customers.
• Conduct informative and engaging tours for visitors.
• Share detailed knowledge of tour themes (History / Flora / Fauna).
• Brief customers on 'Code de la Route', accessories, and safety protocols.
• Lead customers on selected guided tours ensuring safety and comfort of all participants.
• Maintain and clean equipment ensure quality control.
• Handle enquiries and deliver excellent customer service.
• Maintain tour statistics and reports.
• Assist in tour design and logistics management.
• Promote tours via social media and manage digital marketing channels.
• Develop and implement comprehensive marketing strategies.
• Provide instructions, maintain discipline, and support teamwork.
• Supervise, lead, and motivate co-workers.
• Perform any other related duties as required.

Profile:

• HSC.
• Strong communication and leadership skills.
• Customer-service oriented, friendly, and well-presented.
• Ability to work flexible hours including weekends & public holidays.
• Passion for outdoor activities and adventure experiences.
• First Aid Certification (Training can be provided).
• Team leadership.
• Hold a valid Driving Licence.