Bellboy / Bell Attendant

A Bellboy provides a warm and professional welcome to guests, supports the Front Office team, assists with luggage, escorts guests to their rooms, and ensures a smooth arrival and departure experience in line with hotel service standards

Key Responsibilities

Guest Service & Experience

• Welcome guests upon arrival with courtesy and professionalism.
• Assist guests with luggage during check-in, check-out, and room transfers.
• Escort guests to their rooms and provide a brief explanation of room features and hotel facilities.
• Respond promptly and politely to guest requests and inquiries.
• Maintain a friendly, helpful, and service-oriented attitude at all times.

Front Office Support

• Coordinate with Front Desk, Concierge, and Housekeeping to ensure smooth guest flow.
• Handle guest messages, parcels, and deliveries accurately.
• Assist with airport transfers, transportation arrangements, and directions when required.
• Support concierge services such as booking taxis, tours, and local recommendations.

Luggage & Equipment Handling

• Ensure proper handling, tagging, and storage of guest luggage.
• Maintain cleanliness and organization of the luggage room and trolleys.
• Report any damaged or left-behind luggage to the supervisor immediately.

Safety & Standards

• Follow hotel safety, security, and hygiene procedures.
• Maintain professional grooming and appearance according to hotel standards.
• Protect guest privacy and confidentiality at all times.

Additional Duties

• Assist during group arrivals and departures.
• Support special guest requests and VIP arrivals.
• Perform any other reasonable duties assigned by management.

 Qualifications & Experience

• Certificate or secondary education preferred.
• Previous experience in hospitality or customer service is an advantage.
• Fresh candidates with a positive attitude are encouraged to apply.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Physically fit and able to handle luggage.
• Ability to work flexible shifts, including weekends and holidays.
• Team player with a positive and proactive attitude.

Personal Attributes

• Polite, courteous, and well-presented.
• Reliable and punctual.
• High attention to guest satisfaction.
• Ability to remain calm under pressure.