Bartender

Prepare and serve drinks

• Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and with Management instructions.
• Conducts frequent spot-checks within one’s allocated section with regards to work habits, in order to ensure the efficient implementation of all SOP(s) and to ascertain their professional execution.
• Ensures compliance with Hygiene & SGS standards
• Welcomes, seats and serves guests as per set standards.Converses with guests to obtain feedback and suggestions for improvement.Provides a speedy, courteous, efficient and friendly service to guests.
• Answers queries about all items on the bar lists, their basic ingredients and method of preparation.Makes suggestions on the bar’s food, wine and drinks lists.
• Communicates guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies), and ascertains that these preferences are adhered to by team members.
• Regularly checks for customers’ satisfaction.Handles customer complaints efficiently through appropriate interaction and action and/or referral to Management.