Associate Project Manager - Project Coordinator
- Plaine Wilhems
- Negotiable
- Permanent
- Added 06/03/2024
- Closing 05/04/2024
Associate Project Manager - Project Coordinator
As a Technical Project Manager (TPM) for the Americas, you will be responsible for:
- Work in the Americas technical project management organization
- Working closely with Sales, Support, and Engineering to ensure customer needs are met
- Anticipate and interpret internal/external business and regulatory challenges and recommend best practices to improve products, processes or services.
- Act independently to determine methods and procedures on new or special assignments.
- Coordinate service delivery by working in conjunction with the Professional Services Engineers team and our customers.
- Using the established Clean Order Process, effectively coordinate activities (orders and queries) to ensure that completion is within SLAs. Providing clear directions and escalating where necessary.
- Coordinate the activities of implementation teams to ensure that work order deliverables and timeline, especially the TTL (Time to Live of 90 days)
- Ensure all agreed timeframes and milestones are met, especially the TTFC (Time to First Customer Contact), TTFTS (Time to First Technical Session)
- Communicate, liaise and escalate (where necessary) within Netskope to ensure successful completion of the project
- Ensure the completion of the project and the survey response from our customers
- Ensure all the project documentation is securely stored on-line and off-line as necessary.
- Manage projects with our Partners
Required Experience and Skills:
- Ability to work effectively with both technical and not technical people
- Experience working with SalesForce, MAvenlink, PSA tools, and GSuite
- Ability to quickly develop strong and open relationships with a service-minded approach to customers, partners, and subcontracting vendors.
- At least three () years working experience in the IT or SaaS industry preferably in a customer service environment
- Knowledge of the operations involved in customer service & service delivery
- Strong planning & organizational skills
- Excellent oral / written communication in English and French
Other Requirements:
- Travel required up to 20%.
- 'Whatever it takes' attitude and motivation to do whatever necessary to complete the job
- Self-motivated
- Strong problem-solving skills
- Excellent organizational skills
- Ability to work well under pressure, develop an in-depth knowledge of the customer business, projects and initiatives
- A high degree of commercial awareness with a professional approach & strong work ethic
- Ability to manage customer projects as directed liaising across divisions with key internal stakeholders, as well as IT managers and other key stakeholders within the customers’ organization
- A goal oriented self starter with a proven track record in achieving targets needing low level management time & attention to perform day to day responsibilities
- Must be team oriented, high energy & high performance with excellent customer service, time management, interpersonal, communication & computer skills
- Must have an attention to detail & solid administrative, reporting, research, analytical, troubleshooting skills
- Demonstrate a proactive positive attitude, motivation, ambition & tenacity
- Ability to motivate people to produce results and work within both a physical and/or virtual team environment across different cultural boundaries
- Awareness of changes within the organization.
- Ability to demonstrate flexibility in a constantly changing environment
Preferences:
- Experience with working with a Fortune 500 companies
- Prior experience in hyper-growth company a definite plus
Education:
- Bachelor's degree (BSCS or equivalent) or equivalent work experience