Assistant Manager

We are seeking a motivated and experienced Assistant Manager to join our team. The ideal candidate will report to the Directors in overseeing day-to-day operations, ensuring a high standard of customer service, managing staff, and assisting in the overall growth and performance of the outlet.

Key Responsibilities:

Operations & Customer Experience

• Assist in the smooth daily running of the outlet, ensuring a welcoming and professional environment.
• Ensure excellent customer service and satisfaction at all times.
• Handle customer feedback and complaints efficiently and positively.

Team Supervision & Support

• Support in hiring, training, and supervising café staff, including baristas, waiters, and kitchen assistants.
• Lead by example and help foster a positive team culture.
• Assist in staff scheduling and shift planning to ensure optimal coverage.

Stock & Inventory Management

• Monitor stock levels, place supply orders, and ensure inventory accuracy
• Ensure proper handling, storage, and freshness of all food and beverage items in the outlet and the main kitchen on the second floor.

Financial Duties

• Support with daily cash handling, till reconciliation, and preparing daily sales reports.
• Help analyze outlet performance and contribute ideas for improvement and cost-efficiency.

Health, Safety & Compliance

• Ensure compliance with all local health and safety regulations.
• Always maintain cleanliness and hygiene in the outlet & main kitchen on the second floor.

Requirements:

• Minimum 2 years’ experience in a supervisory or assistant manager role within a café, restaurant, or hospitality setting.
• Excellent communication and leadership skills.
• Strong customer service and problem-solving abilities.
• Fluent in English and French. Creole is a plus.
• Able to work flexible hours, including weekends and holidays.
• Open to expatriates

Preferred Qualifications:

• Diploma or Certificate in Hospitality Management or a related field.
• Barista training or food hygiene certification is an advantage.
• Experience working in a fast-paced, high-volume café environment.

Benefits:

• Competitive salary based on experience
• Staff meals and discounts
• Opportunities for growth and development
• Supportive team environment