Assistant Level 1 - Cards (Issuing)

The Assistant Level 1 – Cards (Issuing) will be accountable for delivering high-quality customer service to both internal and external stakeholders, ensuring professionalism and efficiency in all interactions

• Understand and follow Cim Finance Cards Operation’s policies and procedures
• Resolve customer issues
• Identify, provide feedback  and reports for customer’s issues & complaints
• Increase customer satisfaction
• Participate in all Issuing campaigns, initiatives, roadshows and related activities
• Master the different Cards and non-cards related system / software / and tools
• Be at Cim Finance counters on an as-needed basis
• Perform outbound calls for all strategic initiatives identified such as Activation, Declined transactions, sales or other campaign.

• HSC
• 1 year working experience in the similar industry.
• Microsoft Office (Excel, Word)
• Good Communication Skills
• Good Email Writing Skills
• Good at approaching potential customers