Assistant Front Office Manager - Le Suffren Hotel & Marina
- Port Louis
- Negotiable
- Permanent
- Added 19/11/2025
- Closing 19/12/2025
- Mevish Torijee
Manages daily operation of Front Ofiice to ensure delivery of high service standards.
Key Responsibilities:
- Address guest complaints and resolve issues promptly, ensuring guest satisfaction.
- Work in collaboration with the FOM to ensure that all SOPs are being adhered.
- Conduct performance reviews and provide feedback to the team.
- Assist in recruiting, training, and mentoring front office staff.
- Prepare and manage work schedules to ensure adequate staffing levels.
- Maintain front office budgets, including controlling costs and managing department expenses.
- Providing fast, efficient, courteous service at all times to guests.
- Assist in managing VIP guests, special requests, and ensure personalized service.
- Ensure the front office complies with all health, safety, and company policies.
- Prepare reports related to front office operations, including occupancy rates and guest feedback.
- Do any cognate duties as requested.
Key Requirements:
- Holding a Diploma or Bachelor Degree in Front Office/Hospitality Management or equivalent.
- Full knowledge of PMS system.
- At least 2 years experience in similar positions.
- Problem solving and ability to manage pressure.
- Fluent in English and French both written and oral.
- Holding a Diploma or Bachelor Degree in Front Office/Hospitality Management or equivalent.
- Good knowledge in Word, Excel, Opera Cloud, visual line.
