The Assistant Executive Housekeeper supports the Executive Housekeeper in managing and supervising the daily operations of the Housekeeping Department at Le Suffren Hotel & Marina.

Job Description – Assistant Executive Housekeeper

Hotel: Le Suffren Hotel & Marina
Department: Housekeeping
Reports To: Executive Housekeeper / Rooms Division Manager

Job Summary

The Assistant Executive Housekeeper will supports the Executive Housekeeper in managing and supervising the daily operations of the Housekeeping Department at Le Suffren Hotel & Marina. The role ensures that all guestrooms, public areas, and back-of-house spaces reflect the high standards of cleanliness, hygiene, and service quality expected from the Ninety Six Hotel Collection. The Assistant Executive Housekeeper also contributes to team development, guest satisfaction, and efficient coordination with other hotel departments.

Key Responsibilities

Operational Responsibilities

• Supervise and coordinate housekeeping operations across guestrooms, public areas, marina-facing areas, and back-of-house spaces.

• Ensure rooms are cleaned, inspected, and released on time to support smooth Front Office operations.

• Conduct regular inspections of rooms, corridors, public areas, and marina-access areas to maintain the property’s quality standards.

• Monitor the proper use and maintenance of cleaning equipment, chemicals, and linen.

• Ensure strict compliance with hygiene, sanitation, and safety standards as per Ninety Six hotel policies.

• Work closely with Engineering for immediate follow-up on maintenance and repair issues.

People Management

• Assist in recruiting, training, motivating, and supervising housekeeping team members, including Floor Supervisors, Room Attendants, Housemen, and Public Area Cleaners.

• Prepare and manage departmental duty rosters to ensure adequate staffing levels.

• Conduct coaching sessions, performance feedback, and corrective actions when required.

• Promote teamwork, discipline, and a positive work culture within the department.

Guest Satisfaction & Service Excellence

• Handle guest complaints or requests with professionalism and urgency.

• Ensure VIP, VVIP, and repeat guest rooms are prepared according to established standards.

• Coordinate closely with Front Office, F&B, and other departments to meet guest expectations and maintain smooth communication.

Administrative & Reporting Duties

• Assist in maintaining inventories of linen, amenities, chemicals, and equipment.

• Support the preparation of monthly reports, cost-control measures, and purchasing needs.

• Ensure adherence to Housekeeping SOPs and update them when needed.

• Maintain accurate records of Lost & Found items and ensure timely follow-up.

Skills & Competencies

• Excellent attention to detail and inspection standards

• Good communication and interpersonal skills

• Ability to multitask and manage peak periods effectively

• Knowledge of housekeeping products, chemicals, and equipment

• Good computer literacy (PMS, MS Office)

• Ability to work independently and as part of a team

Qualifications & Experience

• Minimum 3 years of experience in housekeeping within a hotel environment.

• At least 1–2 years in a supervisory role (Senior Supervisor or equivalent).

• Diploma in Hospitality Management or relevant field is an advantage.

• Experience working in a 4-star or 5-star property is preferred.