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Assistant Entertainment Manager

  • Pamplemousses
  • Not disclosed
  • Permanent
  • Added 11/12/2025 
  • Closing 10/01/2026
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The Assistant Entertainment Manager supports the planning, coordination, and execution of all entertainment and recreational activities within the resort.

 

The role ensures that the entertainment programme is vibrant, guest-focused, brand-aligned, and consistently delivered to high standards. Acting as a key operational leader, the Assistant Entertainment Manager drives guest engagement, supports team performance, maintains safety compliance, and enhances the overall holiday experience through creative, dynamic, and memorable leisure offerings.

MAIN DUTIES & RESPONSIBILITIES:

Operations & Programme Delivery

  • Assist in designing, updating, and executing a weekly entertainment programme aligned with the resort’s brand identity and guest expectations.
  • Supervise daily entertainment activities including sports, leisure, fitness sessions, cultural events, live performances, and themed experiences.
  • Ensure all equipment, venues, and props are well-maintained, safe, and operational before each activity.
  • Support smooth coordination between departments (F&B, Front Office, Recreation, Spa, Animation, Events) for integrated guest experiences.
  • Monitor programme attendance and guest participation to recommend improvements.

Team Leadership & Support

  • Assist in supervising the Entertainment Team, ensuring consistent performance, grooming, behavior, and guest interaction standards.
  • Provide guidance, motivation, and ongoing on-the-job training to entertainers, hosts, and recreation staff.
  • Participate in workforce scheduling and ensure adequate coverage for all daily and evening activities.
  • Promote a team culture based on creativity, guest-centricity, and service excellence.

Guest Experience & Engagement

  • Maintain high levels of guest satisfaction by ensuring warm, engaging, and professional interactions at all times.
  • Engage proactively with guests to promote activities, gather feedback, and anticipate needs.
  • Handle guest queries or concerns related to entertainment with professionalism and prompt follow-up.
  • Support the organisation of special events, seasonal celebrations, family activities, and resort-wide activations.

 Health, Safety & Compliance

  • Ensure all activities are conducted in accordance with the resort’s safety guidelines and established operational procedures.
  • Conduct routine checks on equipment and activity areas, reporting hazards or maintenance needs.
  • Support emergency preparedness through staff awareness, proper documentation, and adherence to protocols.

Administration & Reporting

  • Assist in preparing weekly activity schedules, rosters, and operational briefs.
  • Maintain accurate records of attendance, inventory, team performance, and incident reports.
  • Contribute to monthly performance reviews, cost control, and programme enhancement recommendations.
  • Support coordination with external performers or vendors as needed.

QUALITIES:

  • Minimum 3 years’ experience in entertainment, animation, leisure, or recreation within the hospitality industry; experience in resorts is an advantage.
  • Previous exposure to team supervision or assistant managerial roles preferred.
  • Strong background in guest engagement, hosting, performance arts, sports, or fitness is an asset.
  • First Aid Certification or Life-Saving qualifications are an added advantage

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The Ravenala Attitude

The Ravenala Attitude

 

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  • Turtle Bay, Balaclava, Balaclava, Mauritius

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