Apply technical knowledge, skills and expertise to provide development, testing and support service to customers.
RESPONSIBILITIES
Essential duties and responsibilities include the following:
• Apply technical knowledge, skills and expertise to provide development, testing and support service to customers
• Collaborate with both onshore and offshore team members
• Accurately plan, record time and effort spent on activities via trackers
• Communicate orally and in writing with customers to provide good service
• Take ownership and follow up on assigned incidents/tickets
• Be logical and provide SWOT analysis when faced with challenges and problems
• Ensure responsive and timely incident resolution.
• Analyse, prioritize and follow-up on incidents/change requests.
Note that other duties may be assigned by Team Leader/Manager
EXPERIENCE
Minimum Education/Experience:
• Diploma or Degree holder in IT
• At least 1-2 years of experience in software development, testing or application support.
Basic Skills:
• Outstanding communicator (both written and oral) in English
• Work well alone as well as in a team
• Dependable
• Customer Service oriented
• Adaptable and Flexible when faced with tight deadlines
• Quality Orientated
• Ethical
Technical Skills:
• Computer/IT savviness
• Knowledge of industry standards and project methodologies
• Knowledge of software development concepts and lifecycles
• Good analytical and problem solving skills