Application Support Analyst
- Plaine Wilhems
- Not disclosed
- Permanent
- Added 25/10/2017
- Closing 24/11/2017
The Application Support Analyst will have to ensure the technical support of our products.
Essential duties and responsibilities include the following:
- Apply technical knowledge, skills and expertise to provide development, testing and support service to customers
- Collaborate with both onshore and offshore team members
- Accurately plan, record time and effort spent on activities via trackers
- Communicate orally and in writing with customers to provide good service
- Take ownership and follow up on assigned incidents/tickets
- Be logical and provide SWOT analysis when faced with challenges and problems
- Ensure responsive and timely incident resolution.
- Analyse, prioritize and follow-up on incidents/change requests.
Note that other duties may be assigned by Team Leader/Manager
Minimum Education/Experience:
- Diploma or Degree holder in IT
- At least 1-2 years of experience in software development, testing or application support.
Basic Skills:
- Outstanding communicator (both written and oral) in English
- Work well alone as well as in a team
- Dependable
- Customer Service oriented
- Adaptable and Flexible when faced with tight deadlines
- Quality Orientated
- Ethical
Technical Skills:
- Computer/IT savviness
- Knowledge of industry standards and project methodologies
- Knowledge of software development concepts and lifecycles
- Good analytical and problem solving skills
- SQL
Please do apply here : http://sdworx.hireeasy.pro/