Application Analyst

The Application Analyst is responsible for delivering business-to-business application support to Ceridian’s Dayforce customers.

Application Support Analyst

About the opportunity 

Reporting to the Support Manager, the Application Analyst is responsible for delivering business-to-business application support to Ceridian’s Dayforce customers. You will work directly with customers as well as collaborate with your team members and other internal teams to champion customer priorities and drive incidents to closure. The Application Analyst will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.

Who you are?
You are a customer service focused professional with an analytical mindset and exceptional technical skills. You are highly skilled at navigating customer needs and demands, managing conflict, and delivering thoroughly tested resolutions. You are currently providing customer support in technology to clients, and you want to join a scaling, global company where you can shine as an individual contributor and as a senior-level subject matter expert.

What you’ll get to do 

• Providing rapid response and effective resolution to incidents
• Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
• Deliver outstanding customer service. You will enhance the client support experience, demonstrating a high level of client engagement, and developing strong relationships with key clients.
• Ability to handle escalation effectively
• Proficient use of CRM systems to document actions taken in a concise and timely manner
• Meet business SLAs (Resolution and response time)
• Give recommendations for process improvements
• Developing solid product expertise

What would make you really stand out

• Diploma or Degree in Computer Science, I.T., Engineering, HR, Accounting or any related fields
• HSC with Min 5 years’ experience in HR, Customer Service, Payroll or IT will also be considered
• The customer service skills. You prioritize an exceptional customer experience. You know how to work closely with clients to understand their frustrations, keep conversations on-point, and effectively manage expectations, and you want to use new technologies to solve problems. You understand the nature of B2B support.

Working hours: Mid Shift (1130 – 2030)