Airport Operations Manager

The Airport Operations Manager plays a pivotal role in ensuring that all airport operations run seamlessly and reflect the company’s signature standards of excellence. This role requires a hands-on leader with exceptional organizational, communication, and people-management skills.

Key Responsibilities

• Oversee the entire scope of airport counter operations to guarantee smooth arrivals and departures.

• Manage staff rosters and monitor attendance to maintain optimal coverage across all shifts.

• Supervise daily operations and ensure that all established Standard Operating Procedures (SOPs) are strictly followed — both company-wide and for specific tour operators' requirements.

• Act as the guardian of Emotions’ operational excellence at the airport, ensuring that every service reflects the company’s values and quality promise.

• Conduct regular quality control checks and complies with safety and comfort criteria.

• Lead, train, and mentor airport staff and shift leaders to ensure consistency in service delivery.

• Quick-witted and solution-oriented in managing crisis situations such as unexpected arrivals, delays, or excess luggage amongst others.

• Ensure smooth coordination between the airport team, operations, transport, and reservations departments.

Candidate Profile

The ideal candidate should be:

• Experienced in airport or tourism operations management.

• Reliable, disciplined, and detail-oriented with strong leadership skills.

• Fluent in English and French, both spoken and written & computer literate

• Proficient in report writing and capable of designing and implementing operational procedures.

• A true team player who inspires collaboration and cohesion.

• Impeccably presented, courteous, and professional at all times.

• Passionate about maintaining the highest quality standards across all aspects of airport operations.