Agent Accueil Commercial | Front Desk and Sales Agent

Join RM Club of Tamarin as a Front Desk and Sales Agent! Drive membership sales, promote exclusive services, and deliver a five-star welcome to every guest in a premium fitness and lifestyle environment.

Are you passionate about customer service, sales, and wellness? Join the RM Club team of Tamarin and become the face of a premium fitness and lifestyle experience.

Your Role

As a Front Desk and Sales Agent, you will be a key ambassador for RM Club. Your mission is to ensure a warm welcome, provide outstanding customer service, manage bookings and inquiries, and contribute actively to membership and product sales.

Key Responsibilities

🛎 Customer Service & Front Desk Operations

• Greet all members and guests with professionalism and a friendly attitude
• Handle phone and email inquiries and direct them appropriately
• Manage bookings, class sign-ups, and appointment scheduling
• Maintain the cleanliness and presentation of the reception area
• Monitor visitor entries and exits for safety and security
• Share accurate information on club services and current offers
• Handle complaints and feedback with empathy and efficiency

📅 Reservations & Coordination

• Manage reservations for classes, events, and services
• Support members with the club's booking application
• Track cancellations, changes, and member preferences
• Coordinate with other departments to ensure a smooth customer journey

🛍 Sales & Client Engagement

• Present and sell club memberships and additional services
• Update and maintain accurate client records (via Heitz or CRM tools)
• Follow up with leads and prospects via calls and emails
• Understand client needs and offer tailored solutions
• Promote Kids Club activities and manage child registrations
• Promote and sell boutique products (sportswear, accessories, etc.)
• Follow up on quotes, contracts, and payments in collaboration with the finance team

📋 Administrative Tasks

• Record new member details, payments, and transactions
• Keep member files up to date while ensuring confidentiality
• Prepare and manage documentation related to clients and prospects

💳 Debtor Follow-up

• Monitor overdue accounts and send the first reminder within 5 days
• Conduct a second follow-up after 15 days if needed
• Propose amicable solutions if payment remains outstanding
• Send a final notice after 6 weeks, warning of legal escalation
• Close accounts and transfer unresolved cases to the legal department

🤝 Team Collaboration

• Collaborate closely with reception, boutique, restaurant, kids club, and admin teams
• Report customer feedback to the management team
• Contribute to the development of new commercial offers and member initiatives

Profile & Skills

• Previous experience in a similar front desk, customer service, or sales role
• Excellent presentation, interpersonal, and communication skills
• Strong organizational skills and attention to detail
• Comfortable using software tools and management systems (CRM / Heitz)
• Ability to multitask and work independently or in a team
• A personal interest in fitness, wellness, or luxury services is a plus

What We Offer

🌟 A people-first, dynamic work culture
🏋️‍♀️ A refined, wellness-driven working environment
🚀 Opportunities for growth within a fast-evolving premium brand

📩 Interested? Send your CV and cover letter with the subject: Application – Front Desk and Sales Agent