Administrative Assistant – Travel Insurance

The Administrative Assistant will provide valuable support in the daily management of the team’s client portfolio, ensuring compliance with both internal policies and legislative requirements.

Duties and Responsibilities

1. To perform daily administrative work.
2. To courteously communicate with customers via phone, email, or in person to address various concerns, promptly respond to inquiries, and aim for first-contact resolution.
3. To manage and update client databases by:
• Recording client details and other relevant information, such as addresses and contact numbers.
• Conducting customer verifications (KYC).

4. To forward unresolved issues or requests to the appropriate department or team member and ensure follow-up on customer interactions.  

Candidate Profile

• HSC with English & French - A diploma in a relevant field would be an advantage
• Able to work well in a collaborative and team-focused environment
• Excellent interpersonal skills
• Quick learner and committed to your job
• Resilient and able to cope with tight deadlines in an ever-evolving environment