ASSISTANT - SMALL AND MEDIUM ENTERPRISES (SME)

The Assistant – SME will support the Business Development Team driving the SME proposition to all Corporate and SME customers.

Job Purpose:

The Assistant – SME will support the Business Development Team driving the SME proposition to all Corporate and SME customers. He/She will handle request from walk in customers in the SME Desk, attending to all customer queries and assisting Business Development Executives (BDE) with administrative duties as may be required.

Key Responsibilities:

• Attend and respond to customer’s query by email, telephone or in person as may be required.
• Provide accurate and timeous feedback to customers.
• Follow up with departments regarding client’s file and queries.
• Support the BDEs SME in the preparation of files for loans, credit cards, leasing and factoring.
• Ensure completeness of file in terms of KYC requirements and all mandatory documents as per checklist.
• Assist client in the completion of any required documentation.
• Ensure that all loan agreements, standing order and physical loan files are submitted to the concerned departments in a timely manner.
• To follow up with clients having late payments for their loan agreement.
• To liaise with Finance and recovery for proof of payments received from client.
• To assist the BDEs SME in identifying other sources of sales.
• To participate in any outdoor sales events such as MBN Business Expo or Open days as may be required.

 Candidate profile:

• Degree in related field and/or Professional qualification is advantageous
• At least 1 year in a similar job role in a multi-disciplinary working environment.
• Ability to use Microsoft Office tools (Excel, Word, PowerPoint)
• Adept communication and Listening skills
• Attention to detail
• Knowledge in business administration.
• Knowledge of CFSL products
• Eagerness to grow within a sales unit is essential