This position requires you to manage the work allocation of the Service man whose work involves carrying pest control services within service agreement.The position also requires you to provide reporting to the Quality Service Manager or Supervisor on activities of operational performance.

Duties & Responsibilities :

• To perform clerical and related office tasks as assigned, such as maintaining records of work received and work performed;
• To check all reports (Rapport Hebdomadaire) and to ensure that all “Fiche de Traitement” are received on time each week.
• Responsible to input data (Fiche de traitement) on Promis. Double checks data accuracy before it is officially entered.
• Responsible to provide planning of works and “fiche de traitement “on time  Run routine reports with updated and/or current data. Produces reports upon request by retrieving and printing data from Promis.
• To liaise with Supervisor to ensure the successful completion of work after each circuit.
• To make appointments for Serviceman to attend customer sites and ensuring that both serviceman and client are aware of the arrangements.
• Responsible of the filing systems – Set up, maintain and supervise an effective filing system for all “Fiche de traitements”, Contracts and Rapport Hebdomadaire etc.
• Handling and dispatching to serviceman service calls.
• To do follow-up of new contracts and inform Serviceman accordingly.