Office365 Support

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Job Description:

• Technical intervention on client workstation (PC, tablet and mobile)
• Worked on Exchange Server 2010 and Active Directory
• Worked on setting up complete Office365 package (Exchange Mail, Skype for Business and OneDrive Enterprise), would definitely be an advantage in upgrading Office 2007/2010 to Office2013/2016.
• Creation of user mailbox, shared mailbox and add license to account through Office365 Cloud Administration.
• Should be customer facing with excellent analytical, technical and communication skills by phone or instant messaging.
• Troubleshooting through logs.
  
  

Qualification: 

·         Any related degree course

Work Experience: 

·         1-5 years of relevant experience in Microsoft Office365 

Other Requirements:    

• Thorough knowledge in creation of account on Office365 console or Exchange Server.
• Should have been involved in troubleshooting N1/N2 level of applications of Office365 on Web part and on client workstation.
• Would definitely an advantage in user has an exposure in troubleshooting Lync/Skype for Business, Outlook 2010/2013/2016, OneDrive Business.
• Should have a decent exposure to Office365, Exchange Server and Active Directory.
• Should have experience in deploying Office365 account or Administrating the Exchange part.
• Should have knowledge in troubleshooting tools for Office365.
• Have a significate knowledge in error messages of NDR (Non Delivery Report).
• Must have ability to work and to face customer independently.
• Must have Good communication, analytical, technical and logical thinking.
• Ability to open ticket to Microsoft for escalation.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.