The Manager is responsible for directly managing the tactical day-to-day activities to achieve the delivery of service excellence for a group of development, testing or support teams, typically overseeing 4-8 team leaders.

KEY ACCOUNTABILITIES:

• Knowledge management strategies

• Risk mitigation strategies

• Identify training needs (entire team)

• Manage relationship with the onshore Managers

• Transition planning and execution

• Program management

• Execute process improvement ideas

• Ensure process consistency through individual established metrics

• Account development (additional business from existing customers) 

• Operational improvements

Coaching and mentoring of Team Leaders 

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE

• Degree holder in IT/IT related fields

• At least 6-7 years’ experience in software development, testing or support environment • At least 5 years’ experience in project/program management