• Degree in hospitality / tourism management • 10 Years experience in related industry, • Computer literacy including hotel management system such as Opera, Micros, Win HMS…

• Ensure respective TMs are operating as per Quality Management System

• Ensure respective TMs are operating as per S&H regulations and policies

• Maintain good housekeeping in his / her Department

• Menu engineering processes

• Prepare and communicates the Kitchen Operations plan and monitors its implementation

Ensure that Outlets are in good running condition

• Manage Roster

• Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis

• Establish cost management plan

• Manage each kitchen outlet as independent profit centre

Collaborate with the FnBM and RM to develop strategies and special events to promote sales

• Coordinate & supervise activities in his/her department.

• Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences

• Ensure that respective team projects a warm, professional and welcome image

• Handle and monitor of guests complaints and the relevant follow up action required

• Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM

• Interact regularly with guest to obtain feedbacks for improvement

Ensure that the percentage of Guest questionnaire filled in are as per objectives set