Our Client is seeking to recruit a Customer Service Coordinator for its operations.

Responsibilities:

. To coordinate the repairs or exchange of equipment with technicians

. To communicate and effectively assist customers with enquiries on the phone and update them on the progress of their repairs

. To provide price quotations and secure approval for repairs

. To handle outdoor customer requests and schedule intervention for our technicians

. To ensure that technicians receive all necessary information and documentation to carry out their interventions

. To check all warranty documents

. To ensure proper filing and prompt availability of information

Profile:

. HSC

. Passionate about delivering top class customer service

. Practical experience in a front line customer service role handling

. Should possess strong communication, listening and relationship building and problem solving skills

. Should be capable of working in stressful situations and in a team to ensure that work is completed efficiently

. IT literate and proficient with MS Office applications