Ceridian is a global Human Capital Management technology company and strategic HCM partner serving over 25 million users in more than 50 countries.

Learning Coordinator – Bilingual

Ceridian is a global Human Capital Management technology company and strategic HCM partner serving over 25 million users in more than 50 countries. Our solutions include the award winning Dayforce HCM, Dayforce Global Solutions, Small Business Payroll, LifeWorks Employee Assistance & Wellness, and TeamRelate Assessment & Coaching Tools.

Established in 2000, Ceridian Mauritius has earned its position as an Employer of Choice, acting as a delivery centre, servicing all the business units within Ceridian Global (Canada & US) from one location.

We look for fun, intelligent, team players who believe in our values: customer focus, transparency, diligence, optimism, and agility!

Job Summary

The Learning Coordinator will serve as the day-to-day contact for our customers and is responsible for providing a seamless student engagement to deliver a superior training experience. The Learning Coordinator will work with a variety of internal and external team members and work directly with customers to ensure students are setup and prepared for their training activities.

Responsibilities

• Manage the Dayforce Live membership account activations within the Ceridian Education Center
• Update NetSuite to reflect Dayforce Live membership activation completions
• Monitor and triage email communications received in the Dayforce Education inbox
• Respond to internal and external email communications received related to Live membership accounts, course availability, or registration processes
• Setup customer training sessions on the Ceridian Education Center
• Assist with updating learning offerings and quizzes on the Ceridian Education Center
• Send customer welcome emails for a variety of Dayforce Education programs
• Assist Business Analysts with ad-hoc projects as required

Qualifications

• Bilingual in English and French
• Superior communication skills, both verbal and written
• Ability to multitask and respond to time sensitive inquiries
• Strong time management, organizational and problem-solving skills
• Absolute commitment to customer satisfaction and service
• Comfortable using Google Drive, Microsoft Word, and customer relationship, or similar software solutions
• Willingness to learn new software applications
• Works will independently
• Willingness to work different shifts; between hours of 17:00pm and 2:00am

Ceridian offers the best of both worlds - the excitement of working in a startup environment, combined with the opportunities of a large organization.

Recognized repeatedly for HR and workplace best practices, Ceridian is named as one of The Achievers 50 Most Engaged Workplaces™ in North America – a designation that honors top employers that display leadership and innovation in engaging their workplaces. We provide our employees with financial protection for various life circumstances and needs, numerous opportunities for career development, and a work-life balance to ensure they achieve and maintain personal and professional success.