He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Achieving customer satisfaction and room revenue goals while taking guests through the booking process.

• Act as a main resource for reservation with regards to achieving customer satisfaction.
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  
• Fully knowledgeable about hotel guest rooms, rates, promotions, a, hotel facilities and services.
  
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
  
• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
  
• Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
• Manage reservation function to maintain the highest possible room occupance
• Ensure deposit payment is taken in advance for all pay at hotel reservation