This job is expired

Reservation Supervisor

  • Pamplemousses
  • Not disclosed
  • Permanent
  • Added 06/07/2017 
  • Closing 05/08/2017

He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Achieving customer satisfaction and room revenue goals while taking guests through the booking process.

 

  • Act as a main resource for reservation with regards to achieving customer satisfaction.
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Fully knowledgeable about hotel guest rooms, rates, promotions, a, hotel facilities and services.
  • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
  • Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
  • Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
  • Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
  • Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
  • Manage reservation function to maintain the highest possible room occupance
  • Ensure deposit payment is taken in advance for all pay at hotel reservation

PREREQUISITES:

Excellent communications skills and extremely organized. 

EXPERIENCE:

Previous experience in reservations, one to two year experience in front desk operations. The successful candidate is likely to have a passion for customer service, excellent communication skills 

DESIRABLE:

Experience in using HMS Software

West Lagoon Ltd (Cocotiers Hotel)

 
Advertise with Us
Help

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close