Complaint Handling Clerk
- Port Louis
- Negotiable
- Permanent
- Added 15/06/2017
- Closing 15/07/2017
Cim Finance Ltd is currently looking for a dynamic and motivated Complaint Handling Clerk to work in its growing Customer Accounts Department.
Cim Finance Ltd is currently looking for a dynamic and motivated Complaint Handling Clerk to work in its growing Customer Accounts Department.
Purpose
Managing the complaint handling team within the Customer Service Excellence Centre and ensuring we provide appropriate resolutions for customers in the agreed time-frame.
Responsibilities
- Investigate complaints and members enquiries while providing timely responses that offer full explanation and wherever possible, resolution for customers
- Resolve dissatisfaction where possible and appropriate outside the formal complaints process
- Participate in quality assurance initiatives
- Perform Root Cause Analysis and provide recommendations to SBUs
Job Profile
Qualifications | At least holder of a Higher School Certificate |
Technical Skills | - Demonstrated experience of effective complaint handling and working in a customer service environment
- Excellent communication and listening skills with experience of communicating verbally and in writing with customers, colleagues and external stakeholders at all levels
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