The purpose of this role is to plan, organize, and conduct research used for responding to consultants’ requests and match such requests to available and appropriate resources within the local community and nationwide for all areas of research.

Job Summary
The purpose of this role is to plan, organize, and conduct research used for responding to
consultants’ requests and match such requests to available and appropriate resources within
the local community and nationwide for all areas of research. This involves conducting research
related to out-of-home child care, work issues, emotional well-being, financial fields, colleges,
schools, eldercare, adoption issues and other general research.

Key Responsibilities:
 Conducts independent research utilising an existing pre-populated database, as well as
other resources such as research files, Internet, archives, collections, print directories
and zip code books.
 Matches customer’s identified needs and criteria with available resources meeting
minimum requirements of the department and expanding on this requirement to obtain
personalised, confirmed, matched referrals or quick resources as appropriate.
 Creates, maintains and updates database with accurate information.
 Participates and contributes to achieve team objectives and to be customer focus.
 Develops and maintains a strong professional relationship with the community of
providers.
 Strives for continual improvement against personal development objectives.
 Develops and maintains ability to work on multiple search requests simultaneously
involving different resources and level of expertise.
 Meets deadlines or exceeds the minimum required amount of searches per day.
Prioritise daily caseload to ensure that all work is completed on time.
 Solves practical problems and interprets a variety of instructions furnished in written,
oral, diagram, or schedule form.
 Evaluates articles and/or resources to determine which are most appropriate to meet
customer needs.
Experience Required:
 HSC and Diploma holder / Advanced Certificate in Management fields or Sociology or
English or communication
 Very good command of oral and written English and French
 Very good telephone manner
 Ability to read, analyse and interpret professional journals, detailed reports and general
business correspondence
 At least 2 years of experience in customer facing environment
 Computer literate (Word, Excel, Outlook, Internet Explorer)
 Typing skills and experience in proofreading and editing will be an advantage
 Articulate, reliable and self-motivating
 Ability to work US/CA hours (from 17:00 pm to 02:00 am).