> Technical education in Hospitality management is preferred > 3 - 4 years previous experience in the Housekeeping Department of a 5-star Resort/Hotel and at least one year in a supervisory position. > Proficiency in Property Management System would be an advantage

• Conducts daily floor and room inspections as well as occasional hygiene and sanitation reviews in accordance with hotel standards
• Takes proactive measures to prevent damage to and extend the life of hotel assets and operating equipment under supervision. Possesses a high degree of product knowledge and relevant technical skills
• Coordinates the work of and supervises third party service providers
• Takes initiative and ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur; exceeds expectations
• Promotes the maintenance of guest preference records (Guest History) and the creation of individual Housekeeping experiences
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction
• Ensures the safe handling of all equipment and machinery by the department's employees; rectifies any defects without delay
• Is highly sensitive to guest preferences, ensures special service touches are offered when opportunities are presented
• Assists the department head in scheduling and coordinating the preventive maitenance program for guest rooms, public areas and equipment
• Ensures sufficient stock of operating supplies