Receptionist

We are looking for a professional and customer-focused Receptionist to be the first point of contact for our bank. The ideal candidate will ensure a warm welcome to visitors while efficiently managing calls and front desk operations.

We are looking for a professional and customer-focused Receptionist to be the first point of contact for our bank. The ideal candidate will ensure a warm welcome to visitors while efficiently managing calls and front desk operations.

Key Responsibilities

• Answer and manage all incoming calls via the switchboard/PABX in a professional manner
• Direct calls to the appropriate extensions and take accurate messages
• Welcome visitors and ensure a positive first impression of the bank
• Record visitor attendance and manage visitor access procedures
• Assist with customer queries and provide general support to the public
• Perform general administrative and clerical duties
• Maintain a tidy and organized reception area
• Handle incoming faxes and distribute accordingly
• Ensure compliance with security procedures and documentation (e.g. sign-in records)
• Monitor parking requests and visitor badges
• Support the Sales Team with follow-up calls when required

 Technical Skills & Competencies

• Proactive, self-motivated, and enthusiastic
• Strong organizational and prioritization skills
• Adaptable and flexible approach to work
• High level of professionalism and responsibility
• Well-groomed with good corporate etiquette and punctuality

 Experience & Qualifications

• Minimum of 3 years’ experience in a similar receptionist role
• Min HSC or any similar qualification acceptable by the bank