Data Analyst - Customer Service

Hapag-Lloyd QSC Mauritius is growing and to support our growth, we are looking to recruit Data Analyst - Customer Service!

Hapag-Lloyd QSC Mauritius is growing and to support our growth, we are looking to recruit Data Analyst - Customer Service!

Hapag-Lloyd is a leading global liner shipping company, having its head quarter in Hamburg, Germany, operating 280 modern ships and transports about 12.0 million TEU (Twenty-foot Equivalent Unit) per year. The company presently has around 14,000 motivated employees in 400 offices in 140 countries. Hapag-Lloyd offers a fleet with a total capacity of 2.1 Million TEU, as well as a container stock of approximately 2.6 million TEU including one of the world’s largest and most modern reefer container fleets. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents.

Hapag-Lloyd has a history of over 175 years, having been founded in the year 1847. Hapag-Lloyd is a financially stable company and is publicly listed on the Frankfurt, Germany stock exchange.

This open position shall be on a permanent contract basis. 

 Qualifications and Technical Job Requirements 

• 2–5 years of professional experience in data analysis, business intelligence, or related roles.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, dynamic dashboards, and complex formulas.
• Experience with BI and reporting tools such as Qlik Sense, Power BI, Tableau, or internal reporting platforms.
• Strong analytical, quantitative, and problem-solving skills, with the ability to interpret complex datasets and provide actionable insights.

Job Responsibilities

• Gather, clean, and analyze large datasets to identify trends, patterns, and actionable insights that drive strategic business decisions.
• Develop, automate, and maintain Excel-based reports, dashboards, and advanced tracking tools for operational and leadership use.
• Validate and reconcile data to ensure accuracy, consistency, and reliability across multiple sources.
• Prepare detailed periodic business performance reports (daily, weekly, monthly, and ad-hoc) for leadership review.
• Support management with advanced, data-driven analysis to guide critical decision-making.
• Translate complex business problems into structured analyses, leveraging data to perform root cause analysis and scenario modelling.
• Design compelling visualizations, summaries, and presentations that communicate insights clearly to stakeholders at all levels.
• Collaborate with cross-functional teams to gather relevant data, understand business processes, and ensure analytical solutions meet organizational needs.
• Monitor key performance indicators (KPIs), benchmark performance, and proactively identify trends or gaps.
• Provide actionable recommendations based on insights, supporting continuous process improvement and operational excellence.
• Identify opportunities to automate reporting and streamline data processes, driving efficiency across the team.

As an organization,  

We provide a robust training program. Every staff undergoes a 8 week training program, and we will train you to handle your tasks.

We provide many opportunities for professional growth, in a fast growing organization.

We provide you with experience in working with customers / Vendors across various African countries from one location.

We will provide you with exposure to international processes & practices.

We will provide you with exposure to one of the best systems in the shipping industry

Our Shift timings are from 1 p.m. to 10 p.m.

If you fit the above requirements and are ready to work the above shifts, apply now!