CUSTOMER CARE CLERK

Customer Care Clerks are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals.

• Answer to customer queries regarding product availability, price and delivery schedules
• Contact and interact with clients for their orders and liaise  with Sales Representative for clients under their responsibility.
• Follow up on orders and missing products internally to ensure client satisfaction.
• Input clients orders on system in a timely manner for proper order preparation by concerned departments.
• Issue final invoices following data capturing on system and stock availability.
• Report to Supervisor on all customers' complaints on a daily basis
• Perform any other cognate duties as may be assigned by Management