IT and AV Support Assistant

The post holder will work within the IT and AV Services Team to ensure the effective operation and maintenance of IT, network, and audio-visual systems across the Mauritius Campus.

Applicants are also requested to complete an application form which is available in the following link and select the appropriate post reference:

https://www.middlesex.mu/about-mdx-mauritius/work-with-us

JOB DESCRIPTION

Job Title:                    IT and AV Support Assistant

Campus:                     Mauritius

Period:                        Permanent

Reporting to:              Head of Information Technology and AV Services

Overall Purpose:

The post holder will work within the IT and AV Services Team to ensure the effective operation and maintenance of IT, network, and audio-visual systems across the Mauritius Campus. The role involves providing first-line technical support to staff and students, responding to support requests, and assisting with routine maintenance of IT and AV infrastructure. The post holder will also support the delivery of events and provide guidance on the use of audio-visual equipment.

Principal Duties:

• Prioritise and provide end-user support, serving as the first point of in resolving technical issues and providing technical assistance, either in person or remotely (via telephone, email and/or helpdesk).
• Assist in the configuration, maintenance and repairs of desktops and laptops, ensuring they are in working condition for end users.
• Troubleshoot, mitigate/correct, monitor and report issues on different IT and network systems such as switches, wireless/network connections, audio-visual, telephony solutions and software applications.
• Provide proactive support for audio-visual issues reported by staff and escalation to the IT Systems Coordinator as required.
• Support operational monitoring and review of workloads, ensuring appropriate staff and equipment are available to enable the team to meet university needs and developments on campus.
• Assist the IT & AV Services Team to identify and deliver training and support to academic and professional services staff to ensure they have the appropriate skills and knowledge to operate audio-visual and video conferencing equipment.
• Set up, operate or provide onsite support regarding audio-visual equipment during conferences and events.
• Document AV procedures, log and track fault calls and undertake inventory management.
• Demonstrate new technology to staff/students as and when required.
• Other tasks that may be required by the Head of Information Technology & AV Services with particular reference to major events such as examination invigilation and graduation ceremonies, when all administrative staff are expected to participate.

Other Duties:

• As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post-holder.
• The post-holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager.

Flexibility:

Please note that given the need for flexibility in order to meet the changing requirements, the duties of this post and the role of the post holder may be changed after consultation.

PERSON SPECIFICATION

Job Title:                    IT & AV Support Assistant

Selection Criteria:

Education / Qualifications - Essential

• Educated to degree / Diploma or relevant experience.

Desirable

• Substantial operational audio-visual experience.
• Audio-visual certifications would be a significant advantage.
  • Experience delivering audio-visual training to individuals or small groups.

Skills / Knowledge – Essential

• Willingness to proactively develop technical skills as may be required to support the University’s IT and audio-visual environment.
• Ability to contribute to projects and resolving technical issues.
  • Good problem-solving and time management skills.
  • Excellent verbal and written communication skills.
  • Calm and effective when interacting with staff and students.
  • An excellent team player with a collaborative approach.
    • Ability to manage multiple tasks and priorities simultaneously.
    • Demonstrated knowledge of audio-visual systems with the ability to troubleshoot and resolve related issues.
      • Capable of critically analysing and resolving issues that arise in audio-visual environments.

Desirable

• Experience of supporting a range of devices including mobile and media devices.

Middlesex University is working towards equality of opportunity.