Quality Controller

Job Title

BP Quality Controller

Job Code

Level

Department/ Business Unit

Body & Paint Department

MAIN PURPOSE OF THE JOB

To find and locate areas of quality defects, develop plan to eliminate reworks, improve the BP Processes & Maintenance of all equipment contributing to low quality

KEY RELATIONSHIPS

Internal:

• Job Control / Supervisors – for planning and delivery of vehicles
• Service Advisors – for delivery of vehicles
• Front Desk Team Leader – for appointment / planning schedule
• Parts Team – Availability of parts

External:

• Insurance company – salvage parts / repair approvals
• Motor Surveyors – for repair approvals
• Customers – for handling customer complaints

KEY DIMENSIONS

q  Areas of quality defects

q  Monthly reports

q  Quality objectives met

q  Quality meeting

q  Communication activities

Organisational chart:

Manager:

Responsible to:

This Job:

Quality Management/ Control

Assist and manage the quality of end product by:

• Developing flow where quality checks will be performed on vehicles before delivery to service advisors.
• Implementing and applying continuous improvement to processes
• Analysing reworks and implement action plan.

Develop and maintain monthly quality report by:

• Monitoring cost of rework during each stage of production.
• Monitoring rework and cost per team/ cost per individual.
• Monitoring cost of contract cars due to rework.
• Implementing action plan with corrective actions and a training plan.

Maintain high quality work by:

• Monitoring the maintenance of panel and paint equipment.
• Implementing a maintenance plan for the equipment.
• Reporting any issues regarding equipment to superior.

• No of reworks documented weekly and raised to BP Manager

• Zero rework

• Monthly meeting

Ensure adequate stock

Ensure that stock of serviceable parts for equipment is adequate by:

• Monitoring the store and monthly ordering.
• Preparing the stock list for serviceable equipment and benchmarking different suppliers for better price v/s quality.

• Monthly ordering

Communication/ Meeting

Lead the quality meeting and document findings with Team leaders / Supervisors / Front Desk Team Leader by:

• Ensuring that all pending issues during meeting are well documented and sent to The Manager.
• Raising all alarming issues to the Management Team
• Monitoring, implementing and following up of all action plans.
• Communicating forthcoming projects of the department.

• Weekly basis

• Minutes of meeting

Training and Development

Develop knowledge/skills and remains  up to date with new technical Development by:

• Attending training courses (in house and local).
• Seeking advice, coaching and guidance for superior or any competent persons.
• Ensuring good knowledge of procedures and standards.

• Level of knowledge acquired
• Level of Customer satisfaction
• No of workshops attended

Health and Safety (Cleanliness and Housekeeping)

Maintains good housekeeping practices and safety standards by:

• Ensuring that work is always neat, clean and in good order.
• Storing and arranging goods in an orderly manner and safely.
• Implementing and maintaining security policies and procedures.
• Ensuring adherence to work safety and quality standards.
• Ensuring Adherence to health and safety standards set by Law and company.

• No accident and injury
• Clean and safe working environment.
• Safety awareness and conscious

Any other related cognate duties allocated by management.

KEY COMPETENCIES (behavioural)

KEY COMPETENCIES (behavioural)

❑      Communication

❑      Customer Focus / Oriented

❑      Collaboration and follow up/Team Building

❑      Work Standards

❑      Building Trust & Integrity

❑      Reliable and responsible

❑      Self-Motivated and enthusiastic

❑      Accuracy and Precision

❑      Follow-up

❑      Quality Conscious 

❑      Ability to work within a Team

❑      Ability to manage subordinates

❑      Understanding of Paint, Panel and Cleaning processes

­   Knowledge of parts and paint quality

❑      Knowledge of TOYOTA and Bodyshop Standards

­   Ability to use BP related IT systems quickly and efficiently

❑      Knowledge

❑      Skills

❑      Abilities

­   BP Business Development knowledge

­   Engineering and technical knowledge

­   Analytical skills & Solution oriented

­   Strong administrative and organisational skills

­   IT skills

­   Self-motivated

­   Self-disciplined

­   Ability to take initiative

q  Delay in delivery

q  Shortage of spare parts

q  Repairs not properly carried out

­   Deal in a professional manner with colleagues, clients and propose solutions

­   Support in giving replacement car to the client

­   Support in giving appointment to the client to solve repairs problems promptly

JOB SPECIFICATIONS

Qualifications and Knowledge:

SC, Ability to read & write well, MITD, Good Interpersonal Skills, Pleasant personality, IT Literate

Experience:

At least 5 years in Body & Paint field

Memberships

N/A

Approval

Job Holder:  

Signature:                              

Date:      

Job Holder’s Superior:      

Signature:                              

Date: