Quality Coordinator - Domaine de Bel Ombre & Leisure Cluster

Assist Quality Manager – Domaine de Bel Ombre & Leisure in the implementation, maintenance, adherence, and training of Quality & Food Safety/Hygiene Standards across the Bel Ombre business units - including Heritage The Villas, Kaz’alala, Le Château de Bel Ombre, C Beach Club and the golf courses - as well as within the Leisure Cluster, which comprises Le Chamarel Restaurant, Bel Ombre Nature Reserve, Bel Ombre Heliport, World of Seashells and the 7 Coloured Earth.

• Motivate Team Members to create a customer service culture.

• Conduct training in line with Quality and Food Safety/Hygiene.

• Play an active role in the Quality team.

• Keep Superior informed about all unusual matters concerning any plans affecting his/her area (SOPs, corrective & improvement measures, etc).

• Establish and maintain employee relationships.

• Work closely with HODs for all quality and Food Safety/Hygiene related matters.

• Implement procedures to ensure a culture of waste management and cost management.

• Maintain the Quality, Food Hygiene & Sustainable Development culture and system.

• Coordinate the implementation of Standards and ensuring adherence to these standards at all times.

• Identify needs for creating & updating SOPs with HODs.

• Ensure that Departmental Standard Operating Procedures (SOPs) are properly documented, in accordance with established documentation structure.

• Carry out quality checks of guest related documents.

• Conduct Internal Quality Standards & Food Safety/Hygiene Audits, and regular Quality Checks and come up with audit reports.

• Conduct physical inspections on site, reports non-conformances and ensure corrective actions are taken.

• Assist Quality Manager to prepare and coordinate all external Quality & Food Safety Audits.

• Track and communicate guest feedback to HODs (CSI, Quality Audits & Checks, Social Medias, Guest Complaints, DM Reports, etc..).

• Follow up on Corrective Action and closure of non-conformities with Management Teams.

• Develop and deliver training to team-members on Quality Standards and Food Management System related topics.

• Suggest and initiate improvement initiatives relating to Quality and Food Management System.

• Comply with all the sustainability commitments and practices implemented within business units.

• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.

• Diploma or Degree in Tourism and Hospitality Management and/or Food Science and/or Quality Management or a similar field.

• Fluent in French and English, both written and spoken.

• Computer literate (Words, Excel, PowerPoint).

• Good knowledge of Quality terms and concepts.

• Knowledge of Food act and International Food safety Guidelines.

• Having an eye for details in services standards.

• Show leadership abilities to drive projects.

• Dynamic & flexible.

• Ability to work independently and meeting deadlines.

• Assertive and Good communication skills both oral & written.

• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.

• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.

• Pension Scheme – Enjoy a pension plan with company contributions for your future.

• Company Doctor Services – Free on-site medical consultations for your health needs.

• Performance Bonus – Earn a bonus for your hard work.

• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.

• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.

• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.

• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.

• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.

• Learning & Development – Grow with training and development opportunities through our Training Academy.