Associate – Corporate Banking

The Associate – Corporate /International Banking is responsible to assist the Team Supervisor – Corporate / International Banking Support to provide exceptional customer service to all corporate customers.

The Associate – Corporate /International Banking is responsible to assist the Team Supervisor – Corporate / International Banking Support to provide exceptional customer service to all corporate customers and handle all their queries/requests or concerns ensuring service levels acceptable to the bank.

KEY RESPONSIBILITIES:

• Deal with inward and outward payments (including obtaining necessary customer authorities)
• Communicate with customer in a proper business language and corporate ethics.
• Act as principal point of contact in Client Managers’ absence – deal with query if able and within responsibility or record details of query for Client Managers or refer to the Supervisor.
• Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
• Conduct customer reviews in line with Bank standards and implement any action as prescribed by Compliance Risk and Audit
• Collate customer information on servicing performance for Relationship Managers (including volume of transactions and income)
• Coordinate preparation and execution of account related documentation including mandates and application forms

PREREQUISITES:

• HSC + 3 years’ experience as an associate in a Banking environment (including Retail Banking experience) OR
• Degree in Banking + 2 years’ experience at an associate level in a Banking environment (including Retail Banking experience)

SKILLS:

• Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service
• Strong Knowledge of bank products and services.
• Proficient computer skills.
• Effective communication skill, both oral and written.
• Ability to excel quality standards for services, and assess customer satisfaction