Accounts Clerk Front Office- Hennessy Park Hotel

Assist Front Office Team in Daily Tasks

• Review and verify all arrivals billing prior to guest arrival.
• Conduct regular payment status checks on a scheduled basis (J-7, J-3, J-1).
• Ensure all payments are received and allocated correctly before guest check-in.
• Liaise with the Reservations team to address pending payments.
• Prepare and send invoices for accommodation and events bookings.
• Perform detailed breakdowns for group bookings and ensure accurate reconciliation of invoices.
• Monitor PM (Pending/Provisional) accounts created for groups and events, ensuring timely closure.
• Update and maintain a PM account tracking Excel sheet for internal reporting.
• Go through Bank Transfer received to allocate Payment received to respective invoice
• Follow up on payments for banqueting and event services.
• Ensure all event-related charges are billed and paid prior to the event date.
• Communicate with clients via email or phone regarding outstanding balances and follow-ups.
• Work with internal departments to resolve any billing issues or client disputes.
• Control of city ledger invoices and ensure that all required documents, voucher etc. are on file before sending to account
• Any conduct any cognate duties assigned recommendations